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Terms and Conditions
CONDITIONS OF USE
ExtensionWorks provides our services to you subject to the following Terms and Conditions. If you visit or shop within this website, you accept these Terms and Conditions. Please read them carefully.
Upon purchase of any product listed at ExtensionWorks, www.extensionworks.com you are bound by these Terms and Conditions as you have confirmed and accepted your compliance at the checkout.
When you visit www.extensionworks.com or send e-mails to us (ExtensionWorks), you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Extensionworks and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Extensionworks, with copyright authorship for this collection by Extension Works, and protected by international copyright laws. You DO NOT have the right to re-sell any material you might have acquired freely or through purchase without written permission, or purchased from Extensionworks.
ExtensionWorks and www.extensionworks.com trademarks and trade dress may not be used in connection with any product or service that is not Extension Works’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ExtensionWorks or the www.extensionworks.com website. All other trademarks not owned by ExtensionWorks or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ExtensionWorks or its subsidiaries.
LICENSE AND SITE ACCESS
ExtensionWorks grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ExtensionWorks. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Extensionworks. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Extension Works and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilising Extensionworks, or Extension Works name or trademarks without the express written consent of Extension Works. Any unauthorized use terminates the permission or license granted by Extension Works. You may not use any of Extension Works, ExtensionWorks or www.extensionworks.com logo, Registered Business Name or other proprietary graphic or trademark as part of a link, public/ private video content, screencasts, personal blog’s, product endorsement without express written permission.
The hours of Support are Monday-Friday between 9.00am-5.00pm (AEST) (GMT +10) Australia
All Support questions must be submitted via our help desk at https://help.extensionworks.com/hc/en-us
All Support questions will be answered in around 4 business hours from the initial contact.
The purchase email will be used to Support our Products. More information can be found here: The purchase email information
We offer Support to all customers that have purchased our extensions at ExtensionWorks, www.extensionworks.com
We DO not offer Support to customers that have purchased our extensions anywhere other than ExtensionWorks, www.extensionworks.com
If a customer is found to have downloaded, obtained any of Extension Works products from another source, the source of the download, distribution of ExtensionWorks files is in breech of our Copyright & Website Licence terms, all matters will be investigated under the International Copyright Laws.
1.1 TERMS OF SUPPORT
Under the terms of Support we must be granted administration access to the Website, and if required, access via FTP in which our product was installed.
The reason we may request ( administration access to the Website, and if required, access via FTP ) is for isolated errors pertaining to individual situations. Not all troubleshooting can be performed through the Website administration, and we may need to make changes that may effect the website administration area and render it inaccessible, therefore FTP access is a requirment.
If a customer deny’s access to the Website in which our Product was installed we can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void.
If The Client’s website has technical coding, defects, damage or hosting problems not caused by Extension Works; Extension Works will not be able to offer Support or fix the Client’s Website.
Upon purchase of a product at ExtensionWorks, you purchase a licence under the terms of a Subscription.
The initial subscription price is a sign up fee and the ongoing yearly fee combined. The yearly fee is a recurring yearly charge to the Card on file or the Paypal account where the Subscription was started.
We also provide the ability to pay the yearly fee manually, if no Card is saved to your ExtensionWorks account, you will need to come back to ExtensionWorks to pay the invoice. A invoice will be sent to you before the term of the Subscription ends.
All prices, the sign up fee and the yearly fee are listed on each individual product page.
You can Cancel your Subscription at any time.
The Subscription includes 1 year of Activation, Updates (Automatic Updates via your WordPress admin area) and Support. After the 1 year period, your Single Website Licence will expire, the product or products purchased will not be activated, you will have no download access for the product/products from your ExtensionWorks Account Dashboard and you will have no updates available via the WordPress admin area.
For more information in regards to the Subscription please visit here:Subscription FAQ’s
The ExtensionWorks Licence allows/authorises you to use our products, the code and files remain the property and copyright of ExtensionWorks.(www.extensionworks.com)
We will only provide SUPPORT on the website URL where the ExtensionWorks licence was activated.
ExtensionWorks sells digital media (software) that can be downloaded instantly via the completed purchase email or via your ExtensionWorks account, after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it.
Responsibility of the customer: Read the product description and understand what the product offers in terms of features and functionality.
Failure to read the product description and specification before purchasing and thus resulting in dissatisfaction with the product’s function and/or results. It is highly recommended that every customer read the product description before purchasing. ExtensionWorks does not offer refunds if the product fails to meet customer’s needs due to lack of understanding of the products’ functions and capabilities on the part of the customer.
If installation of the product produces errors on your server, we will make all efforts to correct the errors in a reasonable amount of time or if the change cannot be made to the extension, will provide basic direction as to what server settings may need to be changed.
ExtensionWorks stands behind all of our products and we will resolve any faults or imperfections found in any of our products. This we can guarantee.
Changing any server setting or OS environment variable is the responsibility of the purchaser. Likewise, refunds cannot be issued if the product works, but does not “fit your needs”.
Determining whether the product is appropriate for your purposes, is the responsibility of the purchaser. If you have any questions about whether a product will work for your needs, please contact us ahead of time. You can submit a pre-sales question to: https://www.extensionworks.com/contact
Under no circumstances will a refund be issued 30 days after your purchase date.
Conflict, Chargeback, Not known purchase and Disputes:
ExtensionWorks will endeavour to recoup the cost by invoicing the person for the total amount of the chargeback resolution fees ExtensionWorks would be charged for a chargeback.
*Terms and Conditions continued on the next page. For further explanation on our refund policy: Refund further explanation
1.2 REFUNDS EVALUATION
If a refund is requested, an evaluation is required to establish whether the product purchased has been configured and installed correctly. A 1.0 SUPPORT request submitted by the customer is mandatory, under no circumstances will a refund request be granted without a thorough evaluation from a member of SUPPORT at ExtensionWorks, [www.extensionworks.com]
All 1.1 TERMS OF SUPPORT must be adhered to.
Due to the digital nature of our product and immediate delivery via email, download link, or ExtensionWorks account download access, we do not exchange Products or Platforms.
It is the customers responsibility to purchase the correct product. ExtensionWorks WILL NOT exchange/swap your extension for another extension. It is also the customers responsibility to establish they have purchased the correct Platform. Example: WooCommerce. ExtensionWorks will not exchange your product if you have not purchased the correct Platform.
*One exception: If you realise you have purchased the incorrect product/platform, if you contact ExtensionWorks before the product is downloaded, we can change the product/platform to the correct one. ExtensionWorks can assess whether the product has been downloaded from your ExtensionWorks account.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. ExtensionWorks, www.extensionworks.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
We ExtensionWorks/extensionworks.com have the right to terminate your account for any reason, at any time, without notice, at our discretion.
Reasons accounts are terminated:
- Repeated violations of the Terms of Conditions
- A single case of severe abuse (such as predatory behaviour, threats, abuse or spam)
- Accounts dedicated to a policy violation (hate speech, harassment, impersonation, etc)
- ExtensionWorks demands a very high level of respect and professionalism from its employees and business partners, in turn, we expect the same level of respect from our customers, no level of harassment, abuse or threats will be tolerated in our Support area.
Upon termination of an account all valid product licence keys will be removed, all support will be terminated.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Extensionworks reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Extension Works, www.extensionworks.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Extension Works, www.extensionworks.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify ExtensionWorks, www.extensionworks.com or its associates for all claims resulting from content you supply. ExtensionWorks has the right but not the obligation to monitor and edit or remove any activity or content. ExtensionWorks takes no responsibility and assumes no liability for any content posted by you or any third party.
Products sold for download through www.extensionworks.com are the sole work of ExtensionWorks and are provided “as-is” with no expressed or implied warranty or suitability claims. As the buyer, you accept all responsibility for all outcomes from installing and/or using the downloads sold through www.extensionworks.com by ExtensionWorks.
Extensions sold at www.extensionworks.com are tested on the Standard WordPress environment using the standard WordPress Themes built into the core and are duly tested prior to release on the latest version of a standard WordPress installation. Any incompatibilities with third-party themes and plugins are beyond ExtensionWorks (www.extensionworks.com) responsibility.
All products are provided ‘as is’ and in no case is it implied that they will function as expected under any setup or configuration nor with any or all 3rd party plugins or software or server environment.
Moreover, all downloads are copyright to ExtensionWorks and CANNOT be resold elsewhere. Doing so violates international copyright laws.
ExtensionWorks, www.extensionworks.com and its associates attempt to be as accurate as possible. However, ExtensionWorks does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Extensionworks ON AN “AS IS” AND “AS AVAILABLE” BASIS. Extensionworks MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Extensionworks DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Extensionworks WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR THE DOWNLOADABLE PRODUCTS PURCHASED THROUGH IT, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting ExtensionWorks, you agree that the laws of the state of Victoria, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ExtensionWorks or its associates.
Any dispute relating in any way to your visit to ExtensionWorks, ABN: 72945405737 or to products you purchase through www.extensionworks.com shall be submitted to confidential arbitration in Victoria, Australia, except that, to the extent you have in any manner violated or threatened to violate ‘ExtensionWorks’ intellectual property rights, ExtensionWorks may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia, and you consent to exclusive jurisdiction and venue in such courts.. The Australian Courts award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Please review our other policies posted on this site. These policies also govern your visit to www.extensionworks.com. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.